Our Covid-19 Reopening policy
This policy outlines the changes to our normal policies and procedures that we will be employing from the 8th June when our practice will open after the COVID-19 pandemic peak has subsided.
The worldwide COVID-19 pandemic is still being evaluated and policies and are likely to change as new scientific evidence is forthcoming.
We would like to thank all of our patients for their patience and understanding during the past few months and for their cooperation whilst we implement new measures at the practice.
We will of course be providing dental care to all of our patients in the safest possible way possible. We greatly appreciate your co-operation with any new or modified procedures at the practice.
The practice will re-open for patients who require URGENT dental treatment on Monday 8th June 2020.
This will be extended to other patient groups as the demand for URGENT care decreases.
Our team will prepare the practice for reopening and practising our updated procedures before patients return to the practice.
Initially we will be seeing:
Patients with emergency dental problems that require urgent assessment and treatment;
We will inform you when we are able to see:
Patients with treatment that was not completed prior to the lockdown;
Patients who were due for routine examinations and hygienist visits during the period of closure;
Patients who are due orthodontic reviews.
Patient communication before reopening
We will request that all patients who are attending MUST update their standard medical history forms beforehand. These forms will now be in electronic format and we will no longer be using paper forms. Please send these to:
( Practice Manager)
These forms include a new section which will allow us to assess your level of risk for coronavirus infection before you attend the surgery.
Protocol to reduce the risk
Our normal cross-infection control protocols at The Broadway against all previously known pathogens are already stringent and apply to all clinical activity carried out at the practice.
Dental Surgeries are already a very clean environment compared to public areas and there is no evidence of COVID-19 transmission occurring in increased rates in dentists or their staff.
We have evaluated all of the most recent guidance and measures that have been put in place in other countries. We are confident that the measures which are outlined in this policy will reduce risk to the minimum level at the practice.
Please be assured that all of our clinical staff will also be complying with our updated procedures to reduce the risk of cross infection.
Before attending the practice
We will require:
A completed Medical History 3 days before your appointment, If we do not receive the completed medical history we may need to cancel your appointment.
A dentist may also carry out a video consultation with you to assess your dental problem prior to your visit so that a treatment plan and cost estimate can be sent to you.
If we feel that you are at risk of having possibly been infected, we will respectfully request for you to delay booking any appointments with us for at least one month.
Patients in the high-risk groups for developing complications from coronavirus will be asked to delay non-essential dental treatment for as long as possible until the trend of the pandemic becomes clear.
We will be operating contactless payment systems going forwards, and we will request that payment is made over the phone for your appointment prior to you attending.
This reduces the requirement for unnecessary contact or use of pin entries on card terminals at reception.
We will meet all patients outside the building and bring them straight into the surgery.
One adult is able to attend with a child; please do not bring additional family members with you, they will have to wait in the car or outside the building.
Arriving at the practice
The front door will remain locked.
When you attend the practice, we will welcome you, and ask that you wear light clothing that you can keep on throughout.
Please do not bring any personal belongings with you as we cannot accept liability for personal items.
If your temperature is above 37.8°C, you will be unable to enter the practice and will be asked to return home and self- isolate as per current government guidelines.
The waiting room will be out of use for patients.
Appointments will be staggered so that patients do not arrive or leave at the same time as other patients as far as we are able to manage.
The restrooms will be out of use to minimise the risk to our patients.
If you are well, we will direct you straight to the surgery and request that you do the following before or during your appointment:
Use the hand sanitiser in the reception area.
We may ask you to use a Hydrogen Peroxide mouthwash before some dental treatments are provided.
Rubber dam or other barrier mechanisms will be used for more lengthy procedures.
OUR team has been looking at every aspect of our practice by removing all non-essential items that can potentially be a source of infection.
You will find that the practice may appear to be quite bare when you attend.
All clinical and common areas including door handles and surfaces will be regularly disinfected in addition to our normal surface cleaning protocols between patients.
We will be allowing time between patients to allow additional decontamination procedures, allow for any treatment overruns and allow preparation time for the next patient so that they do not need to wait in the reception area.
All future appointments will be made and confirmed by email:
( Practice Manager)
All dental staff will be using personal protective equipment in line with current recommendations and evidence.
We apologise in advance for the necessary reduction in social interaction that this will necessitate.
We are especially mindful that many dental treatments are aerosol-generating procedures (AGP’s). It is difficult for us to carry out some dental procedures without generation of some level of aerosol. Aerosol suspended in the air is a theoretical source of infection which we obviously wish to keep to a minimum.
Our use of our normal high-volume suction reduces aerosol production by over 90%. Our surgical facemasks filter over 95% of remaining airborne particles. We therefore feel that our normal dental procedures can be carried out with minimal risk by the use of high-volume suction, rubber dam, surgical masks.
The financial impact of the coronavirus will be substantial. Broadway Dental Surgery will be increasing its fees to reflect the additional measures we need to implement.
The vast majority of our patients are healthy and without coronavirus infection and we are confident that we are able to provide dental care for these patients in as normal an environment as possible while bearing in mind our responsibilities to mitigate risks of infection spread as far as is practically possible. This policy will be constantly reviewed and updated as needed. Finally, we would like to remind you that we will take every step to reduce the risk of Covid 19 infection, however we cannot eliminate the risk 100%. Covid 19 can be contracted in any setting, in supermarkets, bus stops, cafes, restaurants. Please remain alert to minimise the spread of Covid 19. At present we are advising ALL vulnerable/ shielded patients and those above the age of 70 to contact us ONLY in case of an emergency or severe dental pain. This is for your safety and well-being. If you have any questions regarding this policy or about your dental care at The Broadway Dental Surgery please do not hesitate to contact us on: firstname.lastname@example.org
With Best wishes,
The Broadway Dental Surgery
( Practice Manager)